Help Center

General Information

How to get the Confirmed Status?

To earn a “Confirmed” status, users must complete our verification process:

1. **Upload a clear, recognizable photo** of yourself.
2. **Verify your email address** by clicking the link sent to your registered email after sign-up.
3. **Complete the ID verification process.** Follow the on-screen instructions to submit the necessary documents including selfie and video shots from the in-app camera.

Once the verification process is complete and successful, your profile will be granted the “Confirmed” status, helping you gain trust within the community.

How do I begin using the site?

Starting your journey with Wine Country Dates is easy:

1. **Create an Account:** Click on the “Sign Up” button and fill out the required fields.
2. **Build Your Profile:** Add photos, share your interests, and describe what you’re looking for.
3. **Browse & Connect:** Explore profiles, send messages, and connect with like-minded individuals.

Don’t forget to verify your account to earn the “Confirmed” status and make the most out of your Wine Country Dates experience!

How do I report abuse?

Your safety is our priority. If you encounter abusive or suspicious behavior, please report it immediately by:

1. Clicking the “Report” button on the user’s profile or conversation window.
2. Filling out the report form with as much detail as possible.

Our team will review your report promptly and take appropriate action to maintain a secure and respectful community.

My Profile and Settings

How do I unsubscribe?

To unsubscribe from Wine Country Dates emails or notifications:

1. Go to “Settings” in your account.
2. Navigate to the “Notifications” tab.
3. Uncheck the boxes next to the notifications you no longer wish to receive.
4. Save your changes.

How do I delete my account?

We’re sad to see you go! To delete your account:

1. Go to “Settings.”
2. Scroll down to find the “Delete My Account” option.
3. Follow the on-screen instructions to confirm account deletion.

Please note that deleting your account is irreversible, and all your data will be permanently removed from the system.

How do I change my profile?

Customizing your profile is simple:

1. Navigate to “My Profile.”
2. Click on “Edit Profile.”
3. Modify your details, upload new photos, or update your interests.
4. Save your changes to update your profile.

I forgot my password. How do I restore it?

If you’ve forgotten your password:

1. Click on “Forgot Password” on the login page.
2. Enter the email address associated with your account.
3. Follow the instructions sent to your email to reset your password.

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